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How to Check-in your Item
Your Restoration Project Starts Here
If you’re happy with your quote, just send your item to us or drop by our atelier in Södermalm within 30 days. Our restorer will carefully inspect your item in person. If we notice anything that might slightly adjust the scope of work, we’ll share an updated quote and wait for your confirmation before proceeding. Our goal is always to ensure transparency and your full peace of mind.
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Please ship your item directly to our Atelier in Stockholm with the postal service of your choice:
G’Old Atelier AB
Tavastgatan 48
118 24 Stockholm
SwedenIMPORTANT: Before packing and shipping your belongings to us, please read and follow the simple guidelines below
Shipping Guidelines
Please follow these few rules to avoid any inconveniences during and after shipment:
1. Shoes: Always send the full pair — even if only one needs attention.
2. Bags, jackets, or clutches: Make sure they’re completely empty. We can’t take responsibility for any lost personal items.
3. Mixed materials or color-sensitive items: Wrap them individually in paper to avoid any color transfer.
4. Label clearly: Please add your quote number (QUxxxx) to the package to help us track it easily.
5. Send tracking info: Once you’ve shipped your item, email us the tracking number so we know when to expect it and where to collect it!
6. Compulsory quoting for shipped goods: Do not send anything before requesting and accepting a custom quote. Please refer to our Shipping and Return policy.
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If you’re in Stockholm, you’re welcome to drop off your item directly at our Atelier.
Our restorer will inspect it in person, confirm the final scope and price, and discuss any adjustments with you before the restoration begins.
BUSINESS HOURSTuesday-Friday 10 am - 6 pmSaturday 10:30 am - 4:30 pmSunday ClosedMonday By appointmentBy Metro:
Mariatorget Station on the red line is just a 3-minute walk to Tavastgatan 48 through the Slow Fashion District’s lively streets.
By Car:
Street parking is available around Tavastgatan and adjacent streets.
On Foot/Bike:
The atelier is accessible from various points in Södermalm, perfect for exploring the sustainable fashion neighborhood.
By Bus:
Bus lines 3, 4, and 74
Our Shipping Options* for you
Would you like us to issue a shipping label for you?
You can choose one of these options and we will send you the label via email or WhatsApp. For national shipping we use Postnord (prices as follows)
| Shipping Type | Price (incl. VAT) | Insurance** |
|---|---|---|
| Standard | 150 SEK | No |
| REK (Insured) | 250 SEK | Up to 10,000 SEK |
| REK EXTRA (Insured) | 350 SEK | Up to 20,000 SEK |
* Please note that the label applies to shipments weighing up to 2 kg with a total dimension (length + height + depth) not exceeding 90 cm.
**If no proof of value is provided, PostNord will not be liable for loss or damage with REK. Please check our Terms and Conditions
Wait for Magic to unfold...
After your approval, we get to work and keep you updated throughout the restoration process as needed. Our delivery time vary from 2 to 6 weeks depending on type of service, difficulty, item size and seasonal demand.
Feel free to reach out anytime and check our terms and conditions for any details. We’re always here to help!
Once your restoration is complete, we’ll notify you* that your item is ready for return or collection.
Your preliminary quote includes the restoration service and standard return shipping within Sweden.
Prefer a different return option? Let us know before payment and we’ll adjust your order:
- Insured return shipping within Sweden: 350 SEK
- Studio collection: shipping cost removed
- International shipping to any EU country (please provide your address for a price estimate)
*After 2 weeks from completion without pick-up storage and insurance fees apply. See our Shipping Terms for full details.
Your Item is back to life!
You’ve made an inspired choice for a sustainable future! Thank you for joining the movement—your decision makes a real difference. Together, let’s G’Old the world with restored beauty and conscious living!
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