From 2026 enjoy free return shipping with Postnord on every service order – anywhere in Sweden! - Från och med 2026 får du fri returf frakt med Postnord på varje servicebeställning – var du än befinner dig i Sverige!

Personal Data Policy

We process your personal data in accordance with the General Data Protection Regulation (GDPR). Your information is used solely to administer your order and to provide the best possible service. We never share your personal data with third parties without your explicit consent.

You have the right to request information about the personal data we process about you, as well as to request correction or deletion of this data. Please contact us at helloyou@g-oldatelier.se if you have any questions about data protection or if you wish to exercise your rights.

Terms and conditions

These terms and conditions govern all service orders made through G’Old Atelier’s webpage at www.g-oldatelier.se (hereafter referred to as “Service Provider”), covering every service agreement entered online with G’Old Atelier AB (hereafter referred to as G’Old Atelier). This includes orders made through all official G’Old Atelier medias and channels, like Instagram, Facebook, WhatsApp and any other channel linked in the future . We recommend that you review these terms and conditions thoroughly before placing an order. Please note that these terms and conditions may be revised periodically, so we advise you to check them before each order you place with the Service Provider.

You must be at least 18 years old and not under guardianship to place an order with the Service Provider. G’Old Atelier assumes that minors who send quote requests on www.g-oldatelier.se provide accurate age information and/or have obtained the required consent from their guardian to buy the item(s). If this is not the case, the buyer may be responsible for any costs incurred due to an invalid agreement.

When purchasing at a distance, you as a consumer have a 14-day right of withdrawal (“ångerrätt”) under Swedish law.

Exception:
The right of withdrawal does not apply to custom-made or restored items, as these are tailored to your specifications and work already started cannot be undone.

If you have questions about your right of withdrawal, please contact us before placing your order.

Service T&C
Service Requests

The Customer shall provide a comprehensive and accurate description of the restoration services required when contacting G’Old Atelier. G’Old Atelier shall not be liable for any discrepancies arising from incomplete or inaccurate information provided by the Customer.

Should it become necessary to perform additional work or incur extra costs to achieve the agreed restoration standard, G’Old Atelier shall notify the Customer of the revised quotation and estimated completion timeframe. No additional work shall commence without the Customer’s express consent.

In the event that, upon inspection, G’Old Atelier determines that an item is counterfeit or manufactured from materials of insufficient quality, G’Old Atelier makes no warranty, express or implied, as to the success or outcome of the restoration process. The Customer shall be notified accordingly and may elect to proceed or decline further services. Should the Customer decline, the Customer shall be liable for all costs incurred up to that point, including a shipping and evaluation fee of 250 SEK.

If, upon inspection, an item is found not to correspond with the description or condition provided at the time of contact and/or is deemed irreparable, the Customer shall be responsible for a fee of 250 SEK for either return shipping or disposal of the item. Disposal of items will be carried out in accordance with applicable European Union legislation on textile and leather waste management, including the Extended Producer Responsibility (EPR) scheme and relevant EU Waste Framework directives, which require sustainable and responsible handling, sorting, and recycling of textile and leather products.

In instances where G’Old Atelier determines, at its sole discretion, that the item is salvageable but not suitable for restoration, G’Old Atelier reserves the right to donate the item to charity at no additional cost to the Customer.

Once restoration services have commenced, such services are irreversible. Due to the artisanal nature of the restoration process and the inherent characteristics of original materials, minor imperfections may occur. G’Old Atelier shall not be held liable for such imperfections.

Should the Customer identify any issues not previously communicated, the Customer is required to notify G’Old Atelier without undue delay. G’Old Atelier undertakes to provide reasonable assistance to address such concerns.

For any questions or clarifications regarding these terms, the Customer is advised to contact G’Old Atelier prior to dispatching any items.

At G’Old Atelier, we take great pride in our craftsmanship and dedication to quality. As our work is handcrafted, the final product may differ slightly from industrially manufactured items. The unique nature of our process means that each creation is distinct and cannot be directly compared to mass-produced goods. We do not provide photographs of the crafting process or unfinished products/services.

At G’Old Atelier, we specialize in restoring high-quality leather accessories. The final outcome of a restoration depends on the type and condition of the leather used in the original item. Most luxury brands source high-end leather and components from top suppliers across Europe, and our restoration work is based on addressing issues with this high-quality material.

The customer acknowledges and agrees that by confirming their order, they trust G’Old Atelier’s expertise and craftsmanship and accept the final result as the outcome of this process.

At G’Old Atelier, we exclusively restore accessories made of fine-quality leather. We do not accept items made of plastic or synthetic materials for restoration.

It is the customer’s responsibility to verify the material composition of the item before sending it to us. If, upon inspection, we determine that the item is not made of leather or otherwise unsuitable for restoration under our material policy, we will notify the customer promptly.

In such cases, the customer has the following options:

  • Provide a prepaid return label for us to send the item back;
  • Request us to arrange the return shipping, which will be done at a fixed cost of 250 kr with upfront payment;
  • Choose to have the item disposed of responsibly at no cost; 
  • Donate the item to a local charity shop, which we can arrange free of charge.

Customers must confirm their preferred option upon receiving our notification.

Our Online Shop

For goods sold through our partner platforms, the respective platform’s terms, return, and shipping policies apply.

For goods sold through our partner platforms, the respective platform’s terms, return, and shipping policies apply.

We cannot guarantee that the colours appearing in the Online Shop reflect the product colours in reality. The colours can be reflected in different ways depending on, for example, your computer or phone screen, graphic card, and computer settings.

Any complaints regarding the final look or service must be submitted upon receipt of the restored item. All complaints must follow in writing and will be reviewed on a case-by-case basis. To ensure prompt resolution, please send a detailed description of the issue to helloyou@g-oldatelier.se, and we will address your concern as quickly as possible.

The prices listed in “Services” include VAT but do not cover delivery charges or possible payment fees. For service orders coming from outside the European Union, customs fees or other taxes and charges may be added to the final price.

Our pricelists are general guidelines and not final. Since each restoration is unique, we provide a custom quote after reviewing clear photos or videos of your item.

This quote may be adjusted after an in-person inspection. If any changes are needed, we’ll send you an updated quote for approval before starting any work.

Payment can be carried out in Swedish kronor (SEK) and can be made using various methods according to our Link-to-Pay options, such as Mastercard, Maestro, Visa, Visa Electron, Visa Pay, Diners Club International, Discover, JBC, and Union Pay, Swish.

G’Old Atelier reserves the right to check the cardholder’s address, the card’s validity, and ensure that your account has the capacity to be charged the full amount. G’Old Atelier reserves the right to decline a purchase.

For items shipped to us, full payment is required when work is complete, upfront and prior to shipment.

For in-person deliveries, payment is due during the appointment, upon return of the restored items.

G’Old Atelier reserves the right to suspend or cancel the shipment of the restored item if payment has not been received in full. Customers are required to settle any outstanding balances prior to shipment or at the time of delivery. If payment is not received within 30 days, a late fee may be applied, and legal action may be initiated to recover the outstanding amount.

G’Old Atelier specializes in professional restoration and resale through our partner online platform of pre-owned luxury leather items. We are an independent business and are not affiliated with, endorsed by, or officially associated with any luxury brands unless both parties have agreed on a formal collaboration. All trademarks, product names, and brand logos remain the property of their respective owners. Our restoration services aim to preserve and enhance the original beauty of these items while maintaining transparency about their pre-owned nature.

G’Old Atelier AB
Tavastgatan 48
118 24 Stockholm
Sweden
Company Registration number: 559466-5001
VAT registration number: SE559466500101

helloyou@g-oldatelier.se
+46 70 930 99 33

Shipping, Deliveries and Bookings

Shipment of items to G’Old Atelier for restoration is at the customer’s expense and must be arranged within 30 days of receiving the quote. If this timeframe is exceeded, G’Old Atelier reserves the right to issue a new quote.

Upon request, G’Old Atelier can provide a shipping label for the customer, subject to an additional administration fee. Details of these fees are available under How to G’Old

Customers are required to follow our shipping guidelines as outlined on our website at Shipping Guidelines

After the restoration service is completed and full payment has been received, G’Old Atelier will process and dispatch the item within two (2) working days.

If you have any questions regarding shipping procedures or costs, please contact us prior to sending your item.

Domestic Shipments

All domestic shipments are handled by PostNord.

The domestic shipping fee is listed in your quote.

If you require insured delivery, you must request this prior to payment for the restoration service. Additional fees for insured shipments apply, as detailed on our website: How to G’Old-Shipping Options

To claim compensation under the insurance, you must provide the original proof of purchase. Without proof of value, PostNord will not be liable for loss or damage for REK (registered) shipments.

International shipping is available upon request and subject to a separate quote.

If you prefer to use a different delivery service, please inform us before placing your order.

We strongly recommend that international shipments are sent via an insured and traceable service. Please retain your shipping receipt for reference.

If you have any questions regarding shipping or insurance, please contact us before placing your order.

Upon dispatch of the restored item, the Customer shall have fourteen (14) days to collect the package from the designated delivery location. In the event that the package is not collected within this period, it will be returned to G’Old Atelier. The Customer shall be liable for a fee of 250 SEK to cover shipping and administrative costs associated with the return.

Service Scope and Location

Pick-up of items for restoration shall be conducted exclusively in person by the Customer’s assigned restorer. Pick-up is available solely within the inner Stockholm toll areas (“Tullområden”). For pick-ups outside these areas, the Customer is required to contact G’Old Atelier prior to making a booking.

The door-to-door pick-up and delivery fee is payable at the time of booking via the booking application available on the G’Old Atelier website (“Book a Pick-Up”).  Booking fees start at 250 SEK pro booking. Multiple items may be handed in at pick-up.

In the event that a booking is made for a location outside the Stockholm toll areas without prior notification to G’Old Atelier, the Customer will be notified as to whether the pick-up can be accommodated. If the pick-up is approved and confirmed, the pick-up fee shall be a non-deductible charge of 450 SEK.

The Customer reserves the right to reschedule a booking via the booking application “pick-up service” by clicking on linked provided in the booking confirmation email and up to twenty-four (24) hours prior to the scheduled collection.

Should the Customer wish to cancel a pick-up booking and instead choose to ship the item to G’Old Atelier, the pick-up fee will be deducted from the final invoice upon return of the restored item. If the Customer wishes to cancel a pick-up booking without subsequently sending the item to G’Old Atelier, a cancellation request must be submitted to helloyou@g-oldatelier.se. In such cases, the pick-up fee will be refunded to the Customer, less a four percent (4%) administrative fee.

All pick-up arrangements are subject to availability and must be confirmed through the official booking application on the G’Old Atelier website. G’Old Atelier reserves the right to amend or refuse pick-up requests at its sole discretion.

For further information or clarification regarding the pick-up service, the Customer is advised to contact G’Old Atelier prior to booking.

Service Scope and Location

In-person delivery of restored items by G’Old Atelier is available exclusively to addresses located within the inner Stockholm toll areas (“Tullområden”). Delivery outside these areas may be requested to helloyou@g-oldatelier.se If the assigned restorer approves delivery to an address outside the inner toll areas, the Customer will receive a link to book the delivery through our booking system at a cost of 450 SEK.

Delivery shall be made in person and only to the individual who commissioned the restoration service (“the Commissioner”). The Commissioner must be present at the agreed delivery location and time to receive the item.

Should the Commissioner wish to designate another individual to receive the delivery, or change the delivery address, G’Old Atelier must be notified in writing of the alternative recipient’s full name and/or new delivery location no less than two (2) hours prior to the scheduled delivery time. Failure to show up for the appointment or provide such notice may result in the delivery being postponed or cancelled at G’Old Atelier’s sole discretion. In the latter case, the Customer will receive a link to book the new delivery through our booking system at a cost of 450 SEK.

Due to limited storage space, items must be collected within two (2) weeks from the date of notification that they are ready for pickup.

If an item is not collected within this period and no advance notice is given, a storage fee of 250 SEK per week will apply.

If goods remain uncollected after six (6) weeks from the initial notification, the company will no longer be responsible for returning items left at our atelier.

Customers who anticipate difficulty picking up their item within the designated timeframe must contact us as soon as possible to discuss alternative arrangements.

The company reserves the right to apply the storage fee and is not liable for unclaimed items beyond the six-week period.

Cookie Policy

Effective Date: 22-Oct-2024
Last Updated: 22-Oct-2024

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

 

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

CookieDurationDescription
_ga_*1 year 1 month 4 daysGoogle Analytics sets this cookie to store and count page views.
_ga1 year 1 month 4 daysGoogle Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

 

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

 

Cookie Policy Generated By CookieYes – Cookie Policy Generator.

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