Our atelier isn’t open to the public just yet! Follow us for updates on our upcoming workshop launch and book a free pick-up and delivery service within Stockholm toll-areas!

Personal Data Policy

We never give your personal data to third parties without your permission. We comply with the Personal Data Act when handling personal data.

Terms and conditions

These terms and conditions govern all service orders made through G’Old Atelier’s webpage at www.g-oldatelier.se (hereafter referred to as “Service Provider”), covering every service agreement entered online with G’Old Atelier AB (hereafter referred to as G’Old Atelier). This includes orders made through all official G’Old Atelier medias and channels, like Instagram, Facebook, WhatsApp and any other channel linked in the future . We recommend that you review these terms and conditions thoroughly before placing an order. Please note that these terms and conditions may be revised periodically, so we advise you to check them before each order you place with the Service Provider.

You must be at least 18 years old and not under guardianship to place an order with the Service Provider. G’Old Atelier assumes that minors who send quote requests on www.g-oldatelier.se provide accurate age information and/or have obtained the required consent from their guardian to buy the item(s). If this is not the case, the buyer may be responsible for any costs incurred due to an invalid agreement.

Service T&C

For our leather restoration services, a detailed description of the work required must be provided when you contact G’Old Atelier. If additional costs are required for the work to be done properly, we will contact you first to discuss a new quote and timeframe for completion. We reserve the right to refuse to restore your leather items if they do not comply with the information or condition provided at the time of contact. In such cases, you may pay for return shipping for your items, or we may dispose of them for you.

Once a restoration service has begun, it cannot be reversed. Due to the handmade nature of our work and the unique characteristics of original materials, minor imperfections may occur. If you notice any issue that was not previously communicated, please don’t hesitate to contact us — we’ll be happy to assist you.

For items shipped to us, full payment is required upfront.

For in-person deliveries, payment is due during the appointment, prior to the return of your restored items.

At G’Old Atelier, we take great pride in our craftsmanship and dedication to quality. As our work is handcrafted, the final product may differ slightly from industrially manufactured items. The unique nature of our process means that each creation is distinct and cannot be directly compared to mass-produced goods. We do not provide photographs of the crafting process or unfinished products/services.

At G’Old Atelier, we specialize in restoring high-quality leather accessories. The final outcome of a restoration depends on the type and condition of the leather used in the original item. Most luxury brands source high-end leather and components from top suppliers across Europe, and our restoration work is based on addressing issues with this high-quality material.

If, upon inspection at our atelier, we determine that an item is counterfeit or manufactured using low-quality materials, we cannot guarantee that these materials will respond to restoration as expected. In such cases, the customer will be informed and asked whether they wish to proceed. Should the customer decide not to go ahead, they are responsible for covering the total cost of shipping and evaluation, which amounts to 250 SEK.

The customer acknowledges and agrees that by confirming their order, they trust G’Old Atelier’s expertise and craftsmanship and accept the final result as the outcome of this process.

At G’Old Atelier, we exclusively restore accessories made of fine-quality leather. We do not accept items made of plastic or synthetic materials for restoration.

It is the customer’s responsibility to verify the material composition of the item before sending it to us. If, upon inspection, we determine that the item is not made of leather or otherwise unsuitable for restoration under our material policy, we will notify the customer promptly.

In such cases, the customer has the following options:

  • Provide a prepaid return label for us to send the item back;
  • Request us to arrange the return shipping, which will be done at a fixed cost of 250 kr with upfront payment;
  • Choose to have the item disposed of responsibly at no cost; 
  • Donate the item to a local charity shop, which we can arrange free of charge.

Customers must confirm their preferred option upon receiving our notification.

Our Online Shop

For all items sold on our partner online platform, please refer to their Terms & Conditions, Return Policy and Shipping and Delivery Policy

For all items sold on our partner online shop, please refer to their Terms & Conditions, Return Policy and Shipping and Delivery Policy

We cannot guarantee that the colours appearing in the Online Shop reflect the product colours in reality. The colours can be reflected in different ways depending on, for example, your computer or phone screen, graphic card, and computer settings.

Any complaints regarding the final look or service must be submitted upon receipt of the restored item. All complaints must follow in writing and will be reviewed on a case-by-case basis. To ensure prompt resolution, please send a detailed description of the issue to helloyou@g-oldatelier.se, and we will address your concern as quickly as possible.

The prices listed in “Services” include VAT but do not cover delivery charges or possible payment fees. For service orders coming from outside the European Union, customs fees or other taxes and charges may be added to the final price.

Our pricelists are general guidelines and not final. Since each restoration is unique, we provide a custom quote after reviewing clear photos or videos of your item.

This quote may be adjusted after an in-person inspection. If any changes are needed, we’ll send you an updated quote for approval before starting any work.

Payment can be carried out in Swedish kronor (SEK) and can be made using various methods according to our Link-to-Pay options, such as Mastercard, Maestro, Visa, Visa Electron, Visa Pay, Diners Club International, Discover, JBC, and Union Pay, Swish.

G’Old Atelier reserves the right to check the cardholder’s address, the card’s validity, and ensure that your account has the capacity to be charged the full amount. G’Old Atelier reserves the right to decline a purchase.

For items shipped to us, full payment is required upfront.

For in-person deliveries, payment is due during the appointment, prior to the return of your restored items.

G’Old Atelier reserves the right to suspend or cancel the shipment of the restored item if payment has not been received in full. Customers are required to settle any outstanding balances prior to shipment or at the time of delivery. If payment is not received within 30 days, a late fee may be applied, and legal action may be initiated to recover the outstanding amount.

G’Old Atelier specializes in professional restoration and resale through our partner online platform of pre-owned luxury leather items. We are an independent business and are not affiliated with, endorsed by, or officially associated with any luxury brands unless both parties have agreed on a formal collaboration. All trademarks, product names, and brand logos remain the property of their respective owners. Our restoration services aim to preserve and enhance the original beauty of these items while maintaining transparency about their pre-owned nature.

G’Old Atelier AB
Marmorgatan 5
118 67 Stockholm
Sweden
Company Registration number: 559466-5001
VAT registration number: SE559466500101

helloyou@g-oldatelier.se
+46 70 930 99 33

Shipping & Returns

  • We offer premium in-person pick-up and delivery for restoration services for addresses within Stockholm City Toll Area ONLY.
  • International shipments are subject to quote. If you prefer to receive your item via any other delivery service of your choice, please inform us before placing the order. Please make sure the parcel is sent with an insured and traceable mode of transportation and keep your receipt for the shipment.

  • Following completion of the restoration service and full payment by the customer, G’Old Atelier reserves up to two (2) working days to process and dispatch the item.

When your restored item is sent you have 14 days to collect the package. Packages that are not picked up are sent back to us and you will then be invoiced 250 Kr for shipping and administration costs. Non-collected packages are normally not covered by the right to return items as well as the returned order.

For all items sold on our partner online platform, please refer to their Terms & Conditions, Return Policy and Shipping and Delivery Policy

Cookie Policy

Effective Date: 22-Oct-2024
Last Updated: 22-Oct-2024

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

 

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

CookieDurationDescription
_ga_*1 year 1 month 4 daysGoogle Analytics sets this cookie to store and count page views.
_ga1 year 1 month 4 daysGoogle Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

 

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

 

Cookie Policy Generated By CookieYes – Cookie Policy Generator.

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